Terms of Service

1. The product and the company

Lumacorp is a product of Azotos App Studio Private Limited (the “Company”, “we”, “us” or “our”). These Terms of Service cover the Lumacorp services made available to your organisation and its authorised users. Lumacorp is a software product, not a government authority; use on a public infrastructure project does not imply government endorsement.

Read these terms with our Terms & Conditions and Privacy Policy. A signed customer agreement governs any conflicting commercial or service-specific provision, subject always to mandatory law. These terms do not replace a consent or notice required for personal-data processing.

2. Eligibility and account security

Access is for users aged 18 or above who are authorised by their organisation and capable of entering into a binding contract under Indian law. Use only your assigned account and permissions. An individual user may bind an organisation only if authorised to do so.

• Keep passwords confidential and secure devices used to access project information.
• Do not share accounts, impersonate another person or continue using access after your authorisation ends.
• Report suspected compromise promptly to info@azotos.in and your administrator.

3. Permitted use and accurate records

Use Lumacorp for authorised planning, surveys, inventory, field execution, attendance, reporting and related operations. Submit accurate records and correct known errors through the available workflow. Upload personal information, photographs, location records and documents only when you have the necessary authority and a lawful basis to do so.

Reports, maps and calculated quantities require appropriate professional and project review. They do not independently certify safety, title, right-of-way permission, statutory approval, payment entitlement or completion of works.

4. Prohibited conduct

• Do not falsify surveys, attendance, coordinates, photographs, measurements or approvals, or tamper with audit records.
• Do not bypass access controls, exploit vulnerabilities, introduce malicious code or disrupt the service.
• Do not scrape, bulk-export, disclose or reuse restricted information without authorisation.
• Do not upload unlawful material, infringe intellectual property or violate privacy, confidentiality or applicable telecom and security obligations.
• Do not copy, resell or reverse-engineer the software except with written permission or where applicable law expressly permits it.

5. Project data and confidentiality

Rights in customer and project data remain with their respective lawful owners under applicable contracts and law. Uploading data does not transfer ownership to the Company. You grant only the permissions needed to host, process, display, transmit and back up that data to provide the contracted service and meet legal obligations.

Treat infrastructure details, route maps, credentials and non-public project records as confidential. Share them only with authorised recipients for a permitted purpose. Public-project involvement does not make every record government-owned or publicly shareable.

6. Service operation and integrations

Features and availability depend on the subscribed service, permissions and any agreed service levels. Maintenance, connectivity and third-party dependencies may interrupt access. Follow project procedures for validating synced records and maintaining operational continuity.

External maps and integrations may have additional terms. Their involvement does not remove the Company's responsibilities under its contracts or applicable data-protection law.

7. Suspension and ending access

We may restrict access where reasonably necessary to address a security incident, unlawful activity, material breach, a lawful direction or the end of your organisation's entitlement. Where practicable and lawful, we will explain the reason and give an opportunity to address it; urgent protective action may occur first.

Contact your administrator or the Company to review a restriction. Account closure does not automatically delete project records. Export, return, deletion and retention are governed by the customer agreement, the Privacy Policy and applicable law.

8. Updates and contact

We will identify revisions with a fixed update date and communicate material changes through appropriate service or account channels before they apply where required. We will obtain fresh agreement or consent where the law requires it. Changes do not retrospectively remove accrued rights.

For service questions or reports of misuse, contact info@azotos.in. The governing-law and dispute provisions are in the Terms & Conditions.